售後保養

Effective Date: 1 Feb 2022

At Modvan Watches, we are committed to the quality and craftsmanship of our products. Our goal is to ensure customer satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for claiming warranty service.

**Warranty Coverage:**
- **Product Coverage:** This warranty covers watch movements and watch functionality, manufactured by Modvan Watches and purchased from Modvan Watches or an authorized retailer. The warranty covers:
1. Defects in materials and workmanship under normal use and maintenance.
2. Parts and labor necessary to address the defects.
3. Movements that have stopped working and have not been exposed or touched.

- **Warranty Period:** The warranty period is 6 months from the date of original purchase by the first consumer purchaser. Customers have the option to extend their warranty beyond the initial 6-month period, with options for either 1 or 2 years of warranty extension.

- **What is Covered:** This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Modvan Watches will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

- **What is Not Covered:** This warranty does not cover any issues caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to, damage resulting from abuse, misuse, improper maintenance, or unauthorized modifications. (Check watch care for proper use)
- Damage resulting from accidents, misuse, abuse, alteration, or neglect.
- Damage resulting from customer-initiated modifications or opening the watch casing.
- Damage resulting from failure to follow instructions in the product manual or accompanying materials.
- Normal wear and tear, such as scratches, fading, and discoloration.
- Water ingress or the watch being submerged. (Do not expose it to water)

**How to Claim Warranty:**
1. **Contact Us:** To obtain warranty service, contact us at contact@modvan-watches.com to determine the problem and the most appropriate solution for you.
2. **Proof of Purchase:** You will be required to provide proof of the original purchase date with an invoice or receipt.
3. **Shipping Costs:** Customers are responsible for shipping costs to send the defective product to Modvan Watches. If the warranty claim is justified, Modvan Watches will bear the cost of shipping the repaired or replacement product to the customer.
4. **Service Process:** Upon receipt, Modvan Watches will inspect the product and contact you within a reasonable timeframe to inform you of the status of your warranty claim.

**Limitation of Liability:**
Modvan Watches shall not be liable for any incidental or consequential damages resulting from the use of the product or arising out of any breach of this warranty. All implied warranties are limited to the duration of this expressed warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

**Changes to the Warranty Policy:**
Modvan Watches reserves the right to change this warranty policy at any time. Changes will be posted on our official website and take effect immediately.

For any questions or further information regarding our warranty policy, please contact Modvan Watches customer service.